Monday, October 17, 2005

Phone-tree Hell

I always make phone calls mid-morning, after I have had my coffee and before I have had a change to get involved in anything else. It requires getting into the right psychological frame of mind, girding up one's loins in preparation to do battle with that frustrating post-modern beast, the Integrated Voice Response (IVR) system that almost all companies throw in front of their customer service reps in hopes that you, the customer, will give in and hang up before actually encountering a human being.

Well, gentle readers, the customer strikes back! Here is a "cheat sheet" which gives you the proper way to bypass the phone menu trees of most major companies. Many times pressing "0" works, but not always. Read more about this volunteer-supported database here. Enjoy!

Thanks to Gene Ex for the link.

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